At Vocis we take pride in being the trusted partner of BrightStar Care,
Offering innovative healthcare support services that empower franchises
to focus on their top priority—delivering exceptional patient care.
Our Services as the preferred partner
1. End-to-End Medical Billing & Coding
Say goodbye to billing headaches! Our BrightStar-preferred billing and coding services are designed to simplify your revenue cycle. By ensuring accuracy, maintaining compliance, and guaranteeing timely submissions, we help minimize delays and maximize your reimbursements—allowing you to focus on what truly matters: providing exceptional patient care.
2. Phone Assistant Service
Enhance patient satisfaction with our dedicated phone support team. Our services include, but are not limited to:
• Scheduling and reminders
• Ordering DME (Durable Medical Equipment)
• Requesting medical records
• Scheduling specialist appointments
3. New Patient Demographic Entry
Simplify onboarding for new patients. We accurately input demographic details to ensure error-free records and seamless service delivery.
4. Eligibility and Benefit Verifications
We ensure patient insurance coverage is verified ahead of time, reducing claim denials and out-of-pocket surprises for patients.
5. Insurance Precertification and Authorization
Our team secures necessary approvals from insurers, ensuring a hassle-free experience for your staff and patients.
6. Prescription Request Management
We handle prescription requests efficiently, ensuring patients receive their medications without unnecessary delays.
7. Referrals (Inbound and Outbound)
Seamlessly coordinate patient referrals, ensuring they receive the care they need, when they need it.
8. Plan of Care and MD Orders
We manage the documentation and communication process for plans of care and physician orders, keeping operations smooth and compliant.
9. Payroll Processing & Therapist Visit Submissions
Simplify payroll with our accurate processing services, including therapist visit submissions to ensure timely payments.
10. Mobile Shift Maintenance
Keep your mobile healthcare workforce organized and efficient with our shift maintenance services.
11. Fax Management
We handle inbound and outbound fax communication, ensuring documents are processed promptly and securely.
12. Email and Chat Support
Our dedicated team provides professional and timely email and chat support to keep communication seamless and efficient.
Why is Vocis the right choice?
We pride ourselves on delivering personalized service and operational
excellence to meet your practice’s unique needs:
Dedicated Account Managers:
Every Brightstar Franchise benefits from a dedicated point of contact at VOCIS, ensuring seamless communication and swift resolution of any issues.
24x7 Support and Service:
We’re always available—day or night—because your franchise never sleeps, and neither do we.
Scalable Services:
As your franchise grows, our services evolve to match your changing requirements, providing flexibility and unmatched scalability.
Compliance and Security:
VOCIS is a HIPAA-certified, BrightStar-preferred partner company. We prioritize strict adherence to healthcare regulations and implement robust data security measures to safeguard PHI.
Providing top-notch Medical services to accelerate your business growth and success
Boost Your Practice Profitability with VOCIS
Fill out the contact form below, and one of our experts will contact you at the earliest.